Return policy
Last updated: October 8, 2024
This Return Policy applies to purchases made on our website , www.attarstudio.ch . We are committed to your satisfaction and to providing you with a pleasant shopping experience. If you are not completely satisfied with your purchase, Please read this policy carefully.
1. Right of withdrawal
In accordance with applicable law, you have 14 days from the date of receipt of your order to exercise your right of withdrawal. To cancel your order, you must inform us by email at [ Contact @attarstudio .ch ].
2. Return conditions
To be eligible for a return, items must:
- Be in their original condition and unused.
- Be returned in their original packaging.
- Be returned within 14 days of receipt.
3. Return procedure
To return a product, please follow these steps:
- Contact us at [ Contact @attarstudio .ch ] to notify your intention to return a product.
- Indicate your order number, the items you wish to return and the reason for the return.
- We will provide you with instructions for returning the items.
- Carefully package the items to be returned and ship them to the address provided in our instructions.
4. Return costs
Return shipping costs are your responsibility, unless the product is faulty or incorrect, in which case we will cover the return shipping costs.
5. Refunds
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund and automatically apply it to your original method of payment. The time it may take for the refund to appear in your account depends on your financial institution.
6. Exchanges
If you wish to exchange a product, please contact us at [ Contact @attarstudio .ch ]. Exchanges are subject to the same conditions as returns.
7. Non-returnable products
Some products cannot be returned for health and hygiene reasons, such as perfumes that have been opened or used. Please check your order carefully before purchasing.
8. Contact
For any questions regarding our Return Policy, please contact us at:
- Email: [ Contact @ attarstudio.ch ]
- Address: Lerchenweg 8, 2544 Bettlach, Switzerland
- Phone: +41783257029